Santa Letter FAQ

printable santa lettersWhat’s the difference between the free Santa letters and the premium letters?
The free Santa letters have only a simple piece of clip art against a white background. The premium Santa letters have colorful, high-resolution professional designs included in a Microsoft Word document that is easy to edit to include your child’s information. The premium letters can also be purchased as a package with a full-color Santa Nice List certificate.

How will my Santa letter and/or Nice List certificate be delivered?
To get the free files, simply click the download link. For the premium Santa letters and/or Nice List certificates, click the Buy Now button to go to PayPal (the page will open in a new window, so turn off your pop-up blocker) and make your purchase using a credit card or PayPal. After you make your payment, you will receive an email with the link(s) to download your file(s). If you don’t see the email after a few minutes, please check your spam filter.

What are the requirements for downloading and using the letters and certificates?
You will need Microsoft Word 97 or newer to open the Santa letter templates and Nice List certificates. They will NOT open with Microsoft Works. If you do not have MS Word, you can download a free trial from the official Microsoft website. In addition, if you purchase the Complete Santa Letter Template Package, you will need a program to unzip the file.

Is my purchase secure?
Yes, when you click on the Buy Now button, you will be taken to a secure PayPal checkout page where you can make your purchase with a credit card or PayPal account. You will need to turn off your pop-up blocker to open the new PayPal page.

How do I open my Santa letter or Nice List certificate?
To open and personalize your Santa letter templates or Nice List certificates, simply click the download link from the email and save the file to your hard drive. You can then open it like you’d open any other MS Word document.

I tried to open my letter or certificate and I see some writing, but no image. Why?
The images in these files are very large to ensure a high-quality print output and it can take a few seconds for the picture to load AFTER the text loads. Please wait for several seconds and the image should appear.

The link I used to download my file expired. What do I do?
The download links will expire 14 days, so please be sure to save your file(s) to your hard drive when you first download them. If you do need to download again after the link has expired, you’ll get a message giving you the opportunity to request additional downloads. There is no additional charge.

Can I give these Microsoft Word files to my friends and family?
No, the files you purchased are for your personal use only. You may personalize and print as many Santa letters and Nice List certificates as you like for as many children as you know in your family, classroom, circle of friends, church group, etc. But we ask that you do not give or sell the actual documents to others.

Can I use these Santa letters and Nice List Certificates to start my own Santa letter business?
No, these documents are for personal use only. By completing a purchase, you are agreeing to use them for your personal, noncommercial use only. The letters and images contained in these documents are copyrighted, and may only be used for personal purposes.

I can’t edit the date in the Nice List certificate I purchased last year. What do I do?
If you purchased a Nice List certificate in 2009, it didn’t include the ability to edit the year. This was mentioned in the description at the time, but we’ve fixed that problem, so the new certificates now include the ability to edit the year. To get a complimentary copy of the new Nice List certificate, please email webmaster [ at ]christmasletteripts [dot] com with your transaction ID (or, if you don’t have that, please provide the email address you used to make the purchase).

I have a question that’s not answered here. How can I contact you?
Please email webmaster [at] christmaslettertips [dot]com for all other questions. Please note that this site is run by a working mom. It may take up to 24-36 hours to get a reply during “Santa letter season” (October – December), but normally I’ll respond sooner. During the rest of the year, this email is checked infrequently, so it may take up to 7 days to get a reply. Please be patient! I will respond. 🙂

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